Help Centre
Find helpful resources, legal information, and support services for room rental across Australia. Whether you're an owner or a renter, we've compiled essential contacts and services to assist you.
Important Information
AussieRoomsH3 is a connection platform only. We do not provide legal advice, mediate disputes, or represent users in legal proceedings. The resources listed here are independent organisations that can provide professional assistance.
For disputes between owners and renters, we recommend contacting your state's tribunal or tenancy authority first. For urgent legal matters, please contact the appropriate legal services in your state.
Federal Resources
Services and information available across all of Australia
Australian Taxation Office (ATO)
Information about declaring rental income, tax deductions, and record keeping for property owners.
Australian Consumer Law
Federal consumer protection laws and your rights when entering agreements.
National Legal Aid
Access to legal advice and representation across Australia for those who cannot afford private lawyers.
National Debt Helpline
Free financial counselling service for people in financial difficulty.
State & Territory Resources
Legal tribunals, fair trading, tenant advocacy, and legal aid by state/territory
New South Wales (NSW)
Victoria (VIC)
Queensland (QLD)
South Australia (SA)
Western Australia (WA)
Tasmania (TAS)
Northern Territory (NT)
Australian Capital Territory (ACT)
Housing & Financial Support Services
Free and confidential support services available across Australia
Lifeline Australia
24/7 crisis support and suicide prevention services. Call if you're experiencing housing stress or mental health challenges.
Link2Home (NSW)
Homelessness information and referral service available 24/7 in NSW.
Ask Izzy
Free website connecting people in need with housing, meals, health services, and support across Australia.
Community Legal Centres Australia
Find free legal help in your local area across Australia.
Financial Counselling Australia
Free, independent, and confidential financial counselling services across Australia.
Resources for Property Owners
Tax, insurance, and compliance information for room rental owners
ATO Rental Income Guide
Comprehensive guide on declaring rental income, claiming deductions, and keeping records.
Insurance Council of Australia
Information about landlord insurance, contents insurance, and building insurance requirements.
Strata Community Association
Information for owners in strata properties about bylaws, permissions, and rental restrictions.
Your Local Council
Check with your local council about zoning, planning restrictions, and boarding house regulations.
Resources for Renters
Information about your rights, moving house, and renting tips
Renting Guide - Choice.com.au
Consumer advocacy organisation providing comprehensive renting guides and tips.
Moving House Checklist
Government checklist for moving house, including utilities, address changes, and more.
Renters' Rights Guides by State
Understand your rights as a renter in your specific state or territory.
Emergency Services
If you are in immediate danger or need urgent assistance
Emergency Services
Police, Fire, Ambulance
Police Assistance Line (NSW)
For non-urgent police assistance
Crisis Line (Mental Health)
Mental health crisis support
Domestic Violence Helpline
1800RESPECT - support for people experiencing domestic violence
Need Help With The Platform?
For questions about using AussieRoomsH3, technical support, or platform-related issues, please contact our support team.
Contact Support